Comments on: EA Support = FAIL http://citizengodden.com/2008/09/18/ea-support-fail/ Interesting things, all of the time! Mon, 28 Jun 2010 22:17:59 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Paul Godden http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-98 Paul Godden Tue, 30 Jun 2009 20:45:00 +0000 http://www.techsnake.com/?p=751#comment-98 The problem, as you've found out, is that the support staff have minimal training, and aren't allowed to think for themselves. If it aint on the list, they can't help you. <br><br>Support is always secondary to EA - once they've got your cash that's the end of the relationship. The problem, as you've found out, is that the support staff have minimal training, and aren't allowed to think for themselves. If it aint on the list, they can't help you.

Support is always secondary to EA – once they've got your cash that's the end of the relationship.

]]> By: derek http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-97 derek Tue, 30 Jun 2009 20:37:42 +0000 http://www.techsnake.com/?p=751#comment-97 i am having a problem with support too<br> i downloaded red alert 3 uprising from the store (which is the only way to get it) and when i tried to install it i got an error message saying the file was corrupt. i thought i might have just lost internet connection during the download and tried it again. i got the same message. At this point, i emailed the support staff and stated my problem. they said they needed the directx diagnostic information which i gave to them. I then got an email 2 days later saying it was proabably a problem with my internet. i already knew that and they gave me a link to a support page that talked about a completely different problem. i emailed them back and i got a similar page that had absolutely nothing to do with my problem. I had read that they only give refunds through the ea store in certain circumstances. i sent an email asking if this was one of the circumstances and if so, could i get a refund. The response i got was instructions on how to manually install a disc based game. EA support never gives a straight answer, and i would reccomend avoiding downloading games through the EA download manager as many times as possible i am having a problem with support too
i downloaded red alert 3 uprising from the store (which is the only way to get it) and when i tried to install it i got an error message saying the file was corrupt. i thought i might have just lost internet connection during the download and tried it again. i got the same message. At this point, i emailed the support staff and stated my problem. they said they needed the directx diagnostic information which i gave to them. I then got an email 2 days later saying it was proabably a problem with my internet. i already knew that and they gave me a link to a support page that talked about a completely different problem. i emailed them back and i got a similar page that had absolutely nothing to do with my problem. I had read that they only give refunds through the ea store in certain circumstances. i sent an email asking if this was one of the circumstances and if so, could i get a refund. The response i got was instructions on how to manually install a disc based game. EA support never gives a straight answer, and i would reccomend avoiding downloading games through the EA download manager as many times as possible

]]> By: techsnake http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-96 techsnake Tue, 30 Jun 2009 12:45:00 +0000 http://www.techsnake.com/?p=751#comment-96 The problem, as you've found out, is that the support staff have minimal training, and aren't allowed to think for themselves. If it aint on the list, they can't help you. <br><br>Support is always secondary to EA - once they've got your cash that's the end of the relationship. The problem, as you've found out, is that the support staff have minimal training, and aren't allowed to think for themselves. If it aint on the list, they can't help you.

Support is always secondary to EA – once they've got your cash that's the end of the relationship.

]]> By: derek http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-95 derek Tue, 30 Jun 2009 12:37:42 +0000 http://www.techsnake.com/?p=751#comment-95 i am having a problem with support too<br> i downloaded red alert 3 uprising from the store (which is the only way to get it) and when i tried to install it i got an error message saying the file was corrupt. i thought i might have just lost internet connection during the download and tried it again. i got the same message. At this point, i emailed the support staff and stated my problem. they said they needed the directx diagnostic information which i gave to them. I then got an email 2 days later saying it was proabably a problem with my internet. i already knew that and they gave me a link to a support page that talked about a completely different problem. i emailed them back and i got a similar page that had absolutely nothing to do with my problem. I had read that they only give refunds through the ea store in certain circumstances. i sent an email asking if this was one of the circumstances and if so, could i get a refund. The response i got was instructions on how to manually install a disc based game. EA support never gives a straight answer, and i would reccomend avoiding downloading games through the EA download manager as many times as possible i am having a problem with support too
i downloaded red alert 3 uprising from the store (which is the only way to get it) and when i tried to install it i got an error message saying the file was corrupt. i thought i might have just lost internet connection during the download and tried it again. i got the same message. At this point, i emailed the support staff and stated my problem. they said they needed the directx diagnostic information which i gave to them. I then got an email 2 days later saying it was proabably a problem with my internet. i already knew that and they gave me a link to a support page that talked about a completely different problem. i emailed them back and i got a similar page that had absolutely nothing to do with my problem. I had read that they only give refunds through the ea store in certain circumstances. i sent an email asking if this was one of the circumstances and if so, could i get a refund. The response i got was instructions on how to manually install a disc based game. EA support never gives a straight answer, and i would reccomend avoiding downloading games through the EA download manager as many times as possible

]]> By: Technology News with Tech Snake » DICE = Success! http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-94 Technology News with Tech Snake » DICE = Success! Tue, 23 Sep 2008 10:19:02 +0000 http://www.techsnake.com/?p=751#comment-94 [...] of you who have read my recent post on the failings of EA support, will know that it was impossible to get through to [...] [...] of you who have read my recent post on the failings of EA support, will know that it was impossible to get through to [...]

]]> By: EA Support Fails! - Electronic Arts UK Community http://citizengodden.com/2008/09/18/ea-support-fail/comment-page-1/#comment-93 EA Support Fails! - Electronic Arts UK Community Thu, 18 Sep 2008 11:50:13 +0000 http://www.techsnake.com/?p=751#comment-93 [...] To simply forward on his problems to DICE or to some one on the BETA team who can help. Enjoy. Technology News with Tech Snake » EA Support = FAIL __________________ [...] [...] To simply forward on his problems to DICE or to some one on the BETA team who can help. Enjoy. Technology News with Tech Snake » EA Support = FAIL __________________ [...]

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